Refund policy

RETURN AND REFUND POLICY

Durango Crow is a made-to-order business. Products are produced specifically after an order is placed. Because of this, returns and exchanges are generally not accepted for ordering the wrong size or color, or for a change of mind.

If your item arrives damaged, contains a manufacturing defect, or you receive the wrong item, we offer a free replacement or a refund for the affected item if you contact us within 30 days of delivery.

To request assistance with an order, please provide your order number, a clear description of the problem, and clear photographs showing the item and the issue. For shipping damage, please also provide photographs of the packaging when available.

Please do not intentionally alter, damage, or discard the item before we have had an opportunity to review the issue.

Because each item is produced individually, minor manufacturing variations may occur. For canvas products, variations of up to approximately +/- 1/8 inch may occur and are not considered defects. For tote products, variations of up to approximately +/- 0.5 inch may occur and are not considered defects.

We make every effort to represent artwork colors accurately. However, colors may vary somewhat between screens and the finished printed product due to monitor settings, display technology, and the printing process. Minor color variations are not considered defects.

Because orders are sent into production specifically for you, we cannot guarantee that an order can be changed or canceled once it has been placed. If you notice an error, please contact us as soon as possible and we will do our best to help before production begins.