Order / Shipping / Refund Policies

Order / Shipping / Refund Policies

Durango Crow is a made-to-order business. Products are produced specifically after an order is placed. Because of this, returns and exchanges are generally not accepted for ordering the wrong size or color, or for a change of mind. We will, however, make things right if an item arrives damaged, contains a manufacturing defect, or is different from what you ordered.

Discount Codes / Discounts

Discount codes may be case-sensitive. Please enter them exactly as shown.

Color Variations Disclaimer

We make every effort to represent artwork colors accurately. However, colors may vary somewhat between screens and the finished printed product due to monitor settings, display technology, and the printing process. Minor color variations are not considered defects.

Production & Shipping

We currently ship to U.S. addresses only.

Because our products are made to order, production and delivery times may vary. Most orders currently arrive within approximately 5-10 business days from the date of purchase, although many arrive sooner.

This is an estimated timeframe, not a guarantee. Holidays, carrier delays, severe weather, unusually high order volume, or other circumstances outside our control may occasionally result in longer delivery times. Tracking information will be provided as soon as your order ships.

Order Modifications / Cancellations

Because orders are sent into production specifically for you, we cannot guarantee that an order can be changed or canceled once it has been placed. If you notice an error, please contact us as soon as possible and we will do our best to help before production begins.

Returns / Exchanges / Refunds

If your item arrives damaged, contains a manufacturing defect, or you receive the wrong item, we offer a free replacement or a refund for the affected item if you contact us within 30 days of delivery at contact@durangocrow.com or use our Contact form.

Because our products are made to order, returns and exchanges are not supported for ordering the wrong size or color, or simply changing your mind.

To request assistance with an order, please provide:

• Your order number

• A clear description of the problem

• Clear photographs showing the item and the issue

• For shipping damage, photographs of the packaging when available

Please do not intentionally alter, damage, or discard the item before we have had an opportunity to review the issue.

Manufacturing Variations

Because each item is produced individually, minor manufacturing variations may occur. For canvas products, variations of up to approximately +/- 1/8 inch may occur and are not considered defects. For tote products, variations of up to approximately +/- 0.5 inch may occur and are not considered defects.

Lost or Damaged Shipments

If tracking shows that your package has been delivered but you have not received it, or if tracking has stopped updating for an unusual length of time, please contact us so we can investigate with the carrier.

If your order arrives damaged in transit, please contact us within 30 days of delivery and include your order number and clear photographs of the product and packaging. If the shipment is confirmed lost or damaged, we will arrange a replacement or refund as appropriate.

This policy does not cover delays, losses, or additional costs caused by incorrect or incomplete shipping information provided by the customer, or missed delivery attempts. When possible, we will work with you to correct or redirect a shipment; additional carrier or shipping fees may apply.